Terms & Conditions

Halcyon Golf Travel Ltd, Terms & Conditions

Halcyon Golf Travel Ltd, a company registered in England & Wales under company number; 11484461 and whose registered office is at;
Newstead House, Pelham Road, Nottingham NG5 1AP,  UK.

The golf courses, hotels, transport, excursions that you see on our website or in our brochures/leaflets are provided by third party suppliers and are examples only. We do not own, control or operate those suppliers. All arrangements that we offer are sold by Halcyon Golf Travel Ltd acting as an agent and provider of bespoke golf holidays.

Booking
When making group bookings it is advised that one principal client takes charge of liaising with Halcyon Golf Travel and shall be referred to us “the lead contact”, this individual will liaise and discuss all aspects of the vacation that they wish Halcyon Golf Travel to organise, either by email correspondence, phone call etc.  Halcyon Golf Travel will recommend preferred courses, hotels, travel arrangements and any excursions that they see most suitable for each group of clients. The “lead contact” will continue correspondence until such a time an itinerary has been agreed upon at which time Halcyon Golf Travel will supply a pricing structure.
Please note “lead contact” will be responsible for all payments and must be over 18 years of age at time of booking.

Payment Terms : (Bookings & Deposits, Balance Payment, Booking Amendments, Adjustments)

Bookings & Deposit
A non refundable deposit will be required upon agreement of the finalised price offered by Halcyon Golf Travel and agreed by the lead contact of the customer group. The percentage of deposit requested will be totally dependent upon the date of booking in relation to the travel dates and the terms of payment charged to Halcyon Golf Travel by our suppliers.
At this stage Halcyon Golf Travel may request names, addresses and further information of the whole group who will be travelling; this information may be needed by golf courses, hotels etc. These details are set out and are in accordance with our Privacy Policy.

Balance Payment
Must be paid no later than 12 weeks before the commencement of the holiday, later payments run the risk of either forfeiture of  some holiday provisions or worst case loss of booking, in this case deposit will be forfeited. In certain cases, the balance payment can be required earlier than 12 weeks and will be stated at the time of booking.

Booking Amendments
 We offer bespoke packages, subsequent amendments after the final booking has been made may be subject to further charges. This includes changes to the “price per person” should the group number fall below the original number of people quoted for. Bookings are non- refundable.

Halcyon Golf Travel Adjustments
In the event of availability changing with a supplier or any other unforeseen circumstances, we reserve the right to alter or cancel any golf tee times and /or hotel arrangements, the difference in cost to be borne by the customer. If such an occasion did arise Halcyon Golf Travel would endeavour to find the most suitable alternative golf course/hotel.

Cancellations
It is recommended that you take out personal insurance to mitigate any potential losses to your holiday should your flight be cancelled, you fall ill or you have to cancel your trip for another reason. Halcyon Golf Travel will always endeavour to assist in such circumstances but will not be able to offer a refund until all of our costs and booking fees have been recovered.

Insurance
Halcyon Golf Travel are covered by Public liability Insurance as well as Professional indemnity insurance.  All further forms of insurance such as loss or damage to personal possessions, Travel insurance, Cancellation insurance and Health Insurance should be arranged by each client from the group, Halcyon Golf Travel will not accept any liability for such claims.

Accommodation
Please note one member from each room at your accommodation will be required to leave their credit/debit card details with reception for the duration of your stay. This is to cover any extra’s that may be purchased ie; bar snacks, drinks etc and in the unlikely event of any loss or damage to the property, Halcyon Golf Travel will not be held liable in any such event.

Behaviour
It is important that you and your group party behave responsibly and with consideration for others during your holiday. It is up to the discretion of the Hotels and Golf Courses how they may deal with any individual that contravenes acceptable /good behaviour. Halcyon Golf Travel will not accept any claims from a client/customer of ours if they are refused golfing rights or be denied accommodation due to non compliance of golf club/Hotel  rules/behaviour.

Dress Code & Handicap requirements
Many golf courses/clubs require proof of a maximum handicap and/or  proper golf attire such as collared shirts, shorts of a certain length (no denim or studs etc), colour/length of socks, shoes in the clubhouse etc. We cannot accept any responsibility in any ruling by the hotel/golf course if you or any of your group is unable to play due to inappropriate attire or failure to provide proof of a required handicap. Please check before you travel that your group is aware of appropriate attire and handicap requirements. Halcyon Golf Travel will supply the lead group member of any particular formalities required for the courses that is on their booking.

Standard of Play – Golf Etiquette
Knowledge of golf etiquette and the rules of golf are expected by all members of your group. Some golf courses will require handicap certificates before accepting visitors, which Halcyon Golf Travel will advise you at the time of booking. It is however your obligation to ask and check before approving your booking whether or not handicap certificates are required and, if so, to ensure that each member of your group can satisfy the relevant requirements and bring appropriate proof with him/her.

Law and Jurisdiction
These booking conditions and any dispute or claim arising out of or in connection with them (including all non-contractual disputes of claims) arising out of them, their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

Complaints
If you have a complaint while on your trip, or you wish to make a complaint when you return home, please contact us at:

Email: [email protected]